Q: When will my gift basket ship / why hasn't my food purchase shipped?
A: We only ship gift baskets and items that may contain food that can melt Monday-Wednesday. We do not currently ship packages with any cooler or ice packs. This is to avoid any delays in shipment via USPS or UPS causing items to melt in transit. We do not currently ship packages with any cooler or ice packs.Please note that we cannot refund or replace items that have melted due to temperature that the order has been placed in.
Q: What is your return / exchange policy?
A: At this time we are unable to accept any returns for any reason. We carry the work of more than 120+ small individual businesses, and they are paid every month for their sales. We are unable to request payment back from a sale. If you received an item that is defective, email us right away so that we can make it right.
If you need to exchange apparel, you will need to authorize your return first, and ship back your product at your own cost for the replacement to be shipped back to you. Any items that are returned worn, used, or soiled will not receive an exchange nor refund.
Q: How quickly will my order ship?
A: Most orders ship the next day if your product is in stock and ready to go. Some products may take up to 2 weeks to create and have the vendor drop off at the shop for your order to ship. This is typical with signs and apparel / onesies / women's clothing. These products will have that listed in the description of the product. If you have questions about how fast an item can ship, email us prior to ordering at firstname.lastname@example.org
Q: Does ordering Priority shipping mean my order will ship faster?
A: No, order processing times vary order by order. You will receive email updates on your estimated delivery time. Once your order shipped, USPS Priority Mail service will make it arrive faster.
Q: I am an artist, can I come in and pitch my products in person?
A: In respect to our customers, we ask that you do NOT pitch products to us during store hours. Rather, prefer that you complete the online application and wait to hear from a member of our staff.
Q: I bought a mug or product, and it said Made In China on it. Why?
A: The goal of Made In The Mitten is to promote shopping local and small whenever possible. Sometimes this is not possible when it comes to purchase blanks or materials to create designs. If your mug says Made In China, that means the physical mug was made there, but a small businesses designed the pattern, printed and pressed it physically on to the mug. As of right now, there is no bulk blank mug maker in the state of Michigan to purchase from.
When we order blank t-shirts, sweatshirts, etc, we only order from Michigan companies, even though there is not a Michigan textile mill. You cannot physically purchase a Made In Michigan blank t-shirt.
Q: Do you only carry things Made In Michigan?
A: No. In fact we have some products from all over the United States. We have a "MADE IN USA" section of our store that features Michigan themed, and Michigan inspired products from fellow small businesses in different states. Some of these makers were Michigan residents who have since moved out of state but still create work. We are a firm believer in putting Michigan businesses first, and also supporting small businesses using Made In USA materials and work.